Refund policy

You can get a full refund if

• we could not deliver your eSIM after your payment was confirmed;
• you were charged more than once for the same order;
• your eSIM has not been installed and you request a refund within 14 days of purchase;
• a technical problem on our side prevents the eSIM from working and our support team cannot fix it.

Refunds are not available when

• the eSIM has been installed and has connected or used data, except for technical faults on our side;
• the device turns out to be incompatible or carrier-locked after installation — please check compatibility before buying;
• data or validity was left unused when the plan ended.

Because an eSIM is digital content delivered immediately, the right to withdraw may end once installation begins with your consent. This does not affect your statutory rights.

How to request a refund

Contact us with your order reference and a short description. Card refunds are returned to the original payment method, usually within 5–10 business days. Cryptocurrency refunds are sent to an address you provide, in the same currency where possible; network fees may apply.