Terms of service

1. Who provides the service

The service is provided by Globalesim, New York. USA. Mobile connectivity is supplied through our network partners.

2. Your account

Your account is secured by a recovery phrase created on your device and, optionally, passkeys. You are responsible for keeping your recovery phrase safe. We never store it and cannot recover it; if you lose both your recovery phrase and your passkeys, you may permanently lose access to your account and eSIMs.

3. Plans and compatibility

• Each plan provides mobile data for the destination(s), allowance and validity period shown before purchase.
• You must use an eSIM-compatible, carrier-unlocked device. Please check compatibility before buying.
• Plans provide data only unless stated otherwise; they do not include a local phone number.
• Validity typically starts when the eSIM first connects to a supported network in the destination, unless the plan says otherwise.
• Unlimited plans include a daily high-speed allowance; after it is used, speeds may be reduced until the next day. Network speed and coverage depend on local networks and your device.
• Unused data and validity expire at the end of the plan and are not refundable or transferable.

4. Prices and payment

Prices are shown in your selected currency at checkout and include applicable taxes unless stated otherwise. Payment is processed by our payment partners. Your eSIM is delivered after the payment is confirmed. Cryptocurrency payments are confirmed only once fully received on the blockchain.

5. Installation

Activation details work like a key and can usually be installed only once. Do not share them and do not delete the eSIM from your device while you still need it.

6. Refunds

See our refund policy.

7. Acceptable use

You must not use the service for unlawful purposes, to resell plans without our permission, or in a way that disrupts the network. We may suspend service in case of misuse or fraud.

8. Liability

We provide the service with reasonable care and skill. We are not responsible for losses caused by local network outages, device incompatibility or events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

9. Changes and contact

We may update these terms; the version shown at the time of your purchase applies to that purchase. Questions? Contact us.